1. Nature of digital products
Digital files can be copied or retained after delivery. For that reason, purchases are generally considered final once the correct digital product has been delivered, except where a genuine purchase or product issue requires review.
2. Issues we will review
Please contact us if you experience a duplicate charge, receive the wrong file, receive a corrupted file, cannot access the delivered file, or believe the product is materially different from the description on the product page.
3. Technical support first
If a feature does not work as expected, we may first ask for information about your Microsoft Excel version and the issue so we can try to resolve it or provide a corrected file.
4. Cancellation
A digital order can only be cancelled before payment is completed. After successful payment and delivery, the refund terms above apply.
5. How to request help
Use the Contact page or email digitalbiztoolkit@gmail.com and provide the purchase email, product name, payment/order reference and a clear description of the issue.